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Privacy policy


Information you give us

This is information about you that you give us by filling in forms on our site (our site) or by making pitch reservations, corresponding with us by phone, e-mail or otherwise. It includes information you provide when you submit an enquiry through our site and when you report a problem with our site. The information you give us may include your name, address, e-mail address, phone number and payment details.

We may also collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms.


Information we collect about you

We will maintain a record of your booking history with us, including details of your previous bookings and payment status for each.
With regard to each of your visits to our website, we will automatically collect technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), information you viewed or searched for page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our business.
We collect anonymised information using cookies through our site. If you would like further information on how we use cookies, please see our cookies policy.


Use of your information

We need to collect our customers’ personal information so that we can manage and fulfil your booking under our terms and conditions:
We will use your personal information under our terms and conditions to:

  • process your booking, including but not limited to, processing payments;
  • process and arrange any cancellations and/or refunds;
  • set up your online account to allow you to access your booking history;
  • contact you by email, telephone, text about your booking, including sending you confirmations of your bookings and/or cancellations and communicating with you for administrative and operational reasons relating to our services; and
  • contact you by email or telephone about any outstanding payments.

If you do not provide us with all of the personal information that we need to collect from you for these purposes, then this may affect our ability to fulfil your booking in accordance with our terms and conditions.
We may also use your personal information for our legitimate interests to improve the services that we provide or contact you about our services. This may include using your personal information to:

  • contact you by post, email, telephone to ask your opinions;
  • monitor customer traffic patterns and use of our website;
  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer or device;
  • to allow you to participate in interactive features of our service when you choose to do so;
  • as part of our efforts to keep our site safe and secure; and
  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

You have the right to object to us using your personal information for the above purposes. If you wish to object to any of the above processing, please contact us at If we agree and comply with your objection, this may affect our ability to undertake the tasks above to improve our services.



When we collect your personal data, we will provide you with options to receive communications from us, including sending you offers and news about our new products and services. We will not send you any such communications unless you have opted into receiving these.
You may change your preferences to receive marketing communications from us by contacting us at or clicking the ‘unsubscribe’ option at the bottom of our email communications.


Disclosures of your information

Your information may be used by Active Arena. We will never pass your personal information to anyone else, except for any successors in title to our business.

We may use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic development purposes. We do not release any of your information to third parties for marketing purposes.
We may also share personal information with our professional and legal advisors for the purposes of taking advice and/or in the event of potential or actual legal claims.If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Active Arena, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

In the event that we do share personal information with external third parties, we will only share such personal information strictly required for the specific purposes and take reasonable steps to ensure that recipients shall only process the disclosed personal information in accordance with those purposes.



“Cookies” are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. You can find out more about the way cookies work at Active Arena uses cookies for a number of purposes, for instance, to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to improve navigation and to enable traffic monitoring. Non-registered visitors of the site may be sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile.

Whilst you do not need to allow your browser to accept cookies in order to browse much of our web site or to access many of our services, you must have cookies enabled if you wish to access any areas reserved for registered users. Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser. As described above this will restrict the services you can use on our site.