Terms & Conditions
All bookings made via our site are subject to these terms and conditions and our code of conduct for players.
Contract: Our acceptance of your booking will take place when your payment is processed, or, if earlier, when we email you to accept it, at which point a contract is formed between you and us.
Price: The price of each booking will be as quoted on our site at the time the payment for your booking is processed. We shall not be liable for any technical mistake resulting in the display of an incorrect price.
Cancellation: We reserve our right to cancel your booking and any future bookings with us if we are refused authority for payment or reasonably believe that payment will be refused at any stage.
Payment: We use PaySafe, a third-party payment specialist who are compliant with payment card industry data security standards (PCI DSS).
Active Arena will not store your card details without your permission and once you have entered your card number into a payment page securely hosted by PaySafe, all payment data is encrypted and sent to the banks for processing. Some card details can be stored for your convenience but cannot be accessed by Active Arena and will still require security checks in order to be reused. When taking bookings, Active Arena enter into a contract with the person booking the pitch only. Where players pay individually, Active Arena are collecting this on behalf of the individual pitch booker and do not enter into a contract with each individual player.
Prepaid booking: If you have used a credit/debit card, full payment will be deducted from your card at the time of making your reservation via our site. Discounted booking offers made through online bookings cannot be cancelled and no refunds will be given. Please be aware that the credit or debit card used must be shown when arriving at Active Arena otherwise you will not be permitted to use the facilities.
Cancellation: Your reservation on the site can be cancelled at no charge by calling Active Arena up to 24 hours prior to booking. Cancelling your booking after this point, or failing to arrive, will result in a full charge for the booking to your account.
Active Arena may cancel or amend your booking at any time, in which case we will refund your booking payment, however we will not be liable for any costs, expenses or losses arising from such amendment or cancellation.
Pitch Use: Our pitches can only be used for playing football unless written agreement has been received by the Active Arena management.